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01. IT System Troubleshooting Methodologies/01_01-Introduction.mp4 2.97 MB
01. IT System Troubleshooting Methodologies/01_02-IT Troubleshooting Methodology Fundamentals.mp4 8.44 MB
01. IT System Troubleshooting Methodologies/01_03-The Connected IT Ecosystem.mp4 6.83 MB
01. IT System Troubleshooting Methodologies/01_04-Beginning with the Basics and Flow Logic.mp4 10.5 MB
01. IT System Troubleshooting Methodologies/01_05-Creating Troubleshooting Check Lists.mp4 6.47 MB
01. IT System Troubleshooting Methodologies/01_06-Creating Quick Tests Lists.mp4 9.45 MB
01. IT System Troubleshooting Methodologies/01_07-Asking the Right Questions of Remote Users.mp4 9.75 MB
01. IT System Troubleshooting Methodologies/01_08-Summary.mp4 3.49 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_01-Introduction.mp4 1.83 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_02-How Our IT Systems Are Structured.mp4 9.79 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_03-Human Factors and Training.mp4 9.23 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_04-Peripherals and Local Hardware.mp4 6.46 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_05-Why Are Printers Problematic.mp4 3.98 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_06-Lets Talk Physics.mp4 3.82 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_07-Remote Hardware and Services.mp4 3.73 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_08-What Sits Between the PC and the Cloud.mp4 3.34 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_09-Environmental Factors.mp4 6.4 MB
02. Understanding IT Systems and the Things That Can Affect Them/02_10-Summary.mp4 2.56 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_01-Introduction.mp4 2.21 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_02-Documentation and Reporting.mp4 7.56 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_03-1st Line Support Reporting.mp4 2.3 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_04-1st Line Support Reporting Paperwork, Part 1.mp4 4.18 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_05-1st Line Support Reporting Paperwork, Part 2.mp4 7.82 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_06-1st Line Support Reporting Paperwork, Part 3.mp4 5.8 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_07-2nd Line Support Reporting Paperwork, Part 1.mp4 5.68 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_08-2nd Line Support Reporting Paperwork, Part 2.mp4 4.08 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_09-Engineer Reporting.mp4 7.4 MB
03. Documenting Problems Solutions for Support Personnel Engineers/03_10-Summary.mp4 2.96 MB
04. Remotely Supporting Users and Replicating Problems/04_01-Introduction.mp4 3.62 MB
04. Remotely Supporting Users and Replicating Problems/04_02-Setting up a Remote Desktop Connection.mp4 5.46 MB
04. Remotely Supporting Users and Replicating Problems/04_03-Connecting to a PC Using Remote Desktop.mp4 3.6 MB
04. Remotely Supporting Users and Replicating Problems/04_04-Getting Windows System Information.mp4 6.05 MB
04. Remotely Supporting Users and Replicating Problems/04_05-Using the Windows Reliability Monitor.mp4 7.1 MB
04. Remotely Supporting Users and Replicating Problems/04_06-The Windows Event Viewer.mp4 5.7 MB
04. Remotely Supporting Users and Replicating Problems/04_07-Extracting Information from the Event Viewer.mp4 5.7 MB
04. Remotely Supporting Users and Replicating Problems/04_08-Adding an Error Alert to the Task Scheduler.mp4 10.44 MB
04. Remotely Supporting Users and Replicating Problems/04_09-Using the Problem Steps Recorder.mp4 4.69 MB
04. Remotely Supporting Users and Replicating Problems/04_10-Viewing Problem Steps Recorder Results.mp4 8.8 MB
04. Remotely Supporting Users and Replicating Problems/04_11-Talking Users Through Problem Resolution.mp4 4.94 MB
04. Remotely Supporting Users and Replicating Problems/04_12-Summary.mp4 2.4 MB
Exercise files/technologytroubleshootingessentials.zip 6.42 MB
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